We’ve found 1Password and Bitwarden to be somewhat finicky, especially with newer browsers (e.g. Arc/Dia). Unfortunately this isn’t part of the stack we have much control over, but here are some tips on how to debug.

First, in Teams, go to Settings > Passkeys, click the ellipses item next to the passkey name and click Verify access. This will prompt that specific passkey to open, allowing you to more easily troubleshoot (vs having to do this while signing transactions).

Once you’re there and can isolate the passkey in question:

• Try toggling on/off the 1Password/Bitwarden extensions
• Try a doing a hard refresh of your browser (cmd + shift + r)
• “WebAuthn” is the standard passkeys use, so searching that + your browser may help debug

If nothing is working and you need to recover your Accounts, please refer to Recovering your accounts.

Our preferred passkeys

We’ve found iCloud Keychain and Google Password Manager to be the most reliable for day-to-day items. And we use Yubikeys for higher-asset accounts (>$50k TVL).

You can read more about our setup in How we secure our assets.